The Glass Feather Since 1982

Home

About Us Product Listing Bridal & Gift
 Registry
How to Order FAQ Sunsets, ...

 


Frequently Asked Questions

How do I place an order?
How is my order shipped?
How will I be notified that my order has been received?
How do I know if the items are available or back ordered?
What credit cards do you accept?
When is my order shipped?
What is your Privacy Statement?
What is "Fused Glass?"
How do you make a fused glass piece?
Are your glass pieces really made by hand?

How do I place an order?

Please click here to go to the  How to Order Page.  
Back to Top

How is my order shipped?

Your order is shipped by UPS regular ground service.
Back to Top

How will I be notified that my order has been received?

If you order online, you will receive an immediate notification via e-mail including order# and total amount to be charged.  Orders made by e-mail, fax, or phone will be confirmed in the way they were received within 24 hours.  Orders made by postal service will be confirmed by e-mail or fax if you include that information.
Back to Top

How do I know if the items are available or back ordered?

Since each piece is made by hand, there may be times during rush periods that the items you have ordered are not available for shipping within 5 - 10 days.   If this should happen, we will contact you with the expected date of shipment and get your approval prior to shipment.
Back to Top

What credit cards do you accept?

Master Card and Visa 
Back to Top

When is my order shipped?

Your order will be shipped within 5 - 10 business days from the date of your order.  If there is a delay, you will be contacted for your approval.
Back to Top

What is your Privacy Statement?

We want to ensure the security and privacy of your transactions with The Glass Feather.  Your credit card information and other personal data are treated with the highest standards of security and confidentiality.  We have an online order form that provides you with access to a Secure Server Connection to protect your privacy.  Your order is encrypted with SSL (Secure Sockets Layer) technology to insure you the best security when ordering.
 

We do not sell or exchange names or any other information about our online customers with third parties.  We may contact you from time to time to offer you the most current shopping information regarding our products, studio events, and other company news.  If, for any reason, you would like to be removed from our contact list, please let us know. 

Back to Top

What is "Fused Glass?"

Fusing glass began with the ancient Mesopotamians some 3500 years ago.  Two are more pieces of glass usually with colors in between are fired in a kiln until the glass gets hot enough to fuse together - to become one piece.

THE TRAVIS COLLECTION OF FUSED-GLASS began a revival of this ancient art form in the early 1980s.  Since they developed by their own technique, the process may be somewhat different than other artists.  

Back to Top

How do you make a fused glass piece?

The first step is cutting the glass from large sheets of glass into the size and shape desired.  Next, each cut glass piece is cleaned on both sides. 

The cut and cleaned piece of glass is placed on a light-box (light comes up from underneath).  The design is formed (decorated) by sprinkling colored enamels on the glass.  This decorating is done with a series of steps until the design is complete. 

Back to Top

Are your glass pieces really made by hand?

Yes.  From start to finish.  All made by hand.  From cutting the glass to signing the finished piece.
Back to Top

Home

About Us Product Listing Bridal & Gift
 Registry
How to Order FAQ Sunsets, ...

 

 

All designs in The Travis Collection © Patricia Y. Travis, M.A., Robert P. Travis, Ph.D., and Robert P. Travis, III

If you experience any difficulties navigating this site or placing orders, please notify us.