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Frequently Asked Questions
| Please click here to go to the How to Order Page. |
| Your order is shipped by UPS regular ground service. |
| If you order online, you will receive an immediate notification via e-mail including order# and total amount to be charged. Orders made by e-mail, fax, or phone will be confirmed in the way they were received within 24 hours. Orders made by postal service will be confirmed by e-mail or fax if you include that information. |
| Since each piece is made by hand, there may be times during rush periods that the items you have ordered are not available for shipping within 5 - 10 days. If this should happen, we will contact you with the expected date of shipment and get your approval prior to shipment. |
| Master Card and Visa |
| Your order will be shipped within 5 - 10 business days from the date of your order. If there is a delay, you will be contacted for your approval. |
| We want to ensure the security and privacy of your transactions with The Glass Feather. Your credit card information and other personal data are treated with the highest standards of security and confidentiality. We have an online order form that provides you with access to a Secure Server Connection to protect your privacy. Your order is encrypted with SSL (Secure Sockets Layer) technology to insure you the best security when ordering. |
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We do not sell or exchange names or any other information about our online customers with third parties. We may contact you from time to time to offer you the most current shopping information regarding our products, studio events, and other company news. If, for any reason, you would like to be removed from our contact list, please let us know. |
| Fusing glass began with the ancient Mesopotamians some 3500 years
ago. Two are more pieces of glass usually with colors in between
are fired in a kiln until the glass gets hot enough to fuse together -
to become one piece.
THE TRAVIS COLLECTION OF FUSED-GLASS began a revival of this ancient art form in the early 1980s. Since they developed by their own technique, the process may be somewhat different than other artists. |
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The first step is cutting the glass from large sheets of glass into the size and shape desired. Next, each cut glass piece is cleaned on both sides. The cut and cleaned piece of glass is placed on a light-box (light comes up from underneath). The design is formed (decorated) by sprinkling colored enamels on the glass. This decorating is done with a series of steps until the design is complete. |
| Yes. From start to finish. All made by hand. From cutting the glass to signing the finished piece. |
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